Player support

Need help with your account, a bug, or reporting another player? Email us and include your Player ID (in game: Menu → Settings → Account → Copy ID).

FAQ

• Will I lose my character on a new phone? A guest account lives only on the phone that created it: uninstalling or changing phones loses it. Register your account (from Qi Refining stage 5: talk to Village Chief Ly, or Settings → Account → Register) with a game username + password, or with Google (Android) / Apple (iOS); then on the new phone choose Already have a character? Sign in.
• Forgot your password? There is no email reset: email us your Player ID and character name and we will verify and help.
• Want to delete your account? See account deletion.
• Report an abusive player? Tap their name in chat → Report, or email us with a screenshot.